Section 1
Scope of this policy
This Privacy Policy applies to the OPUS web platform, OPUS mobile
application, and related services provided by
One Green Apple, Inc.
It applies to parents, guardians, students, educators, school staff,
school and district administrators, and other authorized OPUS users.
This policy does not replace a participating school's or district's
own privacy notices, student-record policies, or legal obligations.
A separate privacy policy may apply when you visit One Green Apple's
public marketing website without signing in to OPUS.
Section 2
Our role and the school's role
Participating schools and school districts use OPUS to provide
information and communications to their authorized users.
The school or district generally determines what student and
school information is provided to OPUS, which users may access it,
and how the information is used for school-related purposes.
One Green Apple processes that information to provide OPUS in
accordance with our agreements with participating schools and
districts, their authorized instructions, and applicable law.
One Green Apple may make limited decisions about information used
for account security, technical support, service operations,
legal compliance, and protection against misuse.
Section 3
Information we collect
Information provided by schools and districts
Depending on how a participating school or district configures
OPUS, we may receive:
- Student and user names and school-issued identifiers.
- School, district, grade, class, course, or enrollment information.
-
Parent, guardian, student, educator, or staff contact information.
-
Attendance, assignments, grades, schedules, announcements,
expectations, or other school-related information.
-
Account relationships, such as the connection between a
parent or guardian and a student.
-
Other information the school or district chooses to provide
through OPUS or an authorized integration.
Information provided by users
We may collect information that you enter or submit through OPUS,
including:
- Email address, phone number, and account information.
- Language and notification preferences.
- Messages and other communications sent through OPUS.
-
Files or attachments submitted through OPUS, when those
features are available.
- Support requests and communications with our support team.
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Message reports, block selections, complaints, and related details.
- Account-deletion and privacy requests.
Device, log, and technical information
When you use OPUS, we may automatically receive limited technical
information such as:
- Internet Protocol address.
- Device type and operating system.
- Browser type or mobile-app version.
- Push-notification tokens.
- Dates and times of access.
- Pages, screens, or features used.
- Crash reports, error logs, and diagnostic information.
-
Security and authentication events, including unsuccessful
sign-in attempts.
Cookies and similar technology
The web version of OPUS may use cookies or similar technology
to keep users signed in, remember preferences, maintain security,
and understand whether the service is functioning properly.
We do not use OPUS cookies to create advertising profiles of
students or to deliver targeted advertising.
Section 4
How information is collected
We may collect information:
-
From participating schools and districts, including through
authorized student-information-system or other integrations.
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Directly from users when they sign in, update settings, send
messages, report content, or contact support.
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Automatically from the devices, browsers, and applications used
to access OPUS.
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From service providers that help us operate, secure, maintain,
and support OPUS.
Section 5
How we use information
We use information to:
- Create, authenticate, and maintain authorized accounts.
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Display school-provided information to authorized users.
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Support communications among families, educators, school staff,
and other authorized users.
- Deliver notifications and school communications.
- Provide language, preference, and accessibility features.
- Respond to support and privacy requests.
-
Process reports, support blocking features, review inappropriate
content, and protect users.
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Detect unauthorized access, fraud, security incidents, misuse,
and violations of our Terms of Use.
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Maintain, troubleshoot, test, and improve the reliability and
usability of OPUS.
-
Comply with applicable law, school or district agreements,
and authorized legal requests.
We do not sell personal or student information.
We do not use student information for targeted advertising
or to create commercial profiles unrelated to providing OPUS.
Section 6
How information is shared
We may share information only as reasonably necessary for the
purposes described below.
Participating schools and districts
Information may be available to the participating school or
district and its authorized educators, staff, administrators,
or representatives.
Authorized OPUS users
Information may be shared with parents, guardians, students,
educators, and other users based on their authorized role,
account relationship, and the permissions established by the
school or district.
Service providers
We may use service providers to support hosting, data storage,
communications, push notifications, security, customer support,
analytics, diagnostics, and other operational functions.
These providers may access information only as needed to perform
services for One Green Apple and are required to protect the
information and limit its use.
Legal, security, and safety purposes
We may disclose information when reasonably necessary to comply
with law or legal process; respond to an authorized request;
investigate fraud or misuse; enforce our agreements and Terms
of Use; protect the security of OPUS; or protect the rights,
safety, and property of users, schools, One Green Apple, or others.
Organizational transactions
Information may be transferred in connection with a merger,
acquisition, financing, reorganization, or sale of all or part
of One Green Apple, subject to applicable law and continuing
privacy and contractual obligations.
With authorization
We may share information when directed or authorized by the
applicable school or district, the user, a parent or guardian,
or another person legally authorized to provide that direction.
De-identified information
We may use or share information that has been aggregated or
de-identified so that it cannot reasonably be used to identify
an individual student or user.
Section 7
Messages, reporting, and blocking
Messages sent through OPUS are associated with the sending and
receiving accounts and may be stored so the communication can be
delivered and displayed to authorized users.
One Green Apple does not routinely read private messages. Messages
and related information may be reviewed when:
- A user reports a message.
- Review is needed to respond to a support request.
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Review is reasonably necessary to investigate abuse, a security
concern, or a possible violation of the Terms of Use.
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Access is directed by an authorized school or district or
required by law.
When a message is reported, One Green Apple and, when appropriate,
authorized school or district personnel may receive the reported
message, account information, relevant message history, and details
needed to investigate and respond.
OPUS may also retain information about users who have been blocked
so that the blocking preference can be applied.
Section 8
Student and children's privacy
OPUS is designed for use through participating schools, school
districts, and authorized family relationships. It is not intended
for children to create independent public accounts without the
appropriate school, parent, or guardian authorization.
Student information provided by or on behalf of a school may be
protected by the Family Educational Rights and Privacy Act, state
student-privacy laws, school policies, and contractual requirements.
One Green Apple uses student information to provide the educational
and school-communication services requested by the participating
school or district. We do not use student information for unrelated
advertising or commercial profiling.
Where OPUS is used by or for a child under 13, personal information
is collected and used only with the authorization required from
the applicable school, parent, or guardian and for the purpose of
providing and supporting OPUS.
Parents, guardians, and eligible students should generally direct
requests to inspect, correct, or obtain school-maintained education
records to the applicable school or district. One Green Apple will
assist the school or district as required by our agreement and
applicable law.
If you believe that information about a child was collected or
used without appropriate authorization, contact us at
support@onegreenapple.com
.
Section 9
Data retention and deletion
We retain information only for as long as reasonably necessary
to provide and support OPUS, fulfill the purpose for which the
information was collected, comply with our school and district
agreements, maintain security, resolve disputes, and meet legal
obligations.
Retention periods vary depending on the type of information and
the requirements of the applicable school or district.
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School-provided information may be retained for the duration
of the school's or district's use of OPUS and deleted, returned,
or de-identified as required by the applicable agreement.
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Account and profile information may be retained while an account
remains active and for a limited period after closure when needed
for security, legal, or operational purposes.
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Messages and reports may be retained as needed to provide the
service, maintain school records, investigate concerns, enforce
policies, or meet legal and contractual requirements.
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Technical logs may be retained for a limited period for security,
diagnostics, auditing, and service reliability.
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Backup copies may remain temporarily in protected backup systems
until they are removed through the normal backup cycle.
When information is no longer needed, we take reasonable steps to
delete it, return it to the participating school or district, or
de-identify it.
Section 10
Your choices and privacy requests
Depending on your account and the features enabled by your school
or district, you may be able to:
- Update certain contact and account information.
- Change language and notification preferences.
- Manage device-level notification permissions.
- Report a message or block another user.
- Initiate deletion of your OPUS account through the mobile app.
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Contact One Green Apple with a privacy, access, correction,
or deletion request.
Deleting an OPUS account does not necessarily delete education
records or other information maintained by a school or district.
Requests involving school-maintained information may be referred
to the applicable school or district.
To submit a privacy request, email
support@onegreenapple.com
.
We may need to verify your identity and authority before completing
a request.
Additional privacy rights may apply depending on your location.
We will respond to applicable requests as required by law.
Section 11
Security
We use administrative, technical, and physical safeguards designed
to protect information against unauthorized access, use, disclosure,
alteration, loss, or destruction.
These measures may include access controls, authentication,
encryption, monitoring, logging, employee and contractor
confidentiality requirements, and procedures for responding to
security incidents.
No system can guarantee complete security. Users should protect
their login credentials, use only authorized accounts, and notify
One Green Apple promptly if they believe an account or device has
been compromised.
If a security incident affects protected information, One Green Apple
will work with the applicable school or district and provide notices
as required by law and our contractual obligations.
Section 12
Third-party services and links
OPUS may depend on third-party providers for hosting, security,
communications, notifications, diagnostics, support, and other
operational services.
We review our providers and require them to protect information
and use it only for the services they provide to One Green Apple,
subject to applicable contractual and legal requirements.
OPUS may also contain links to websites or services operated by
schools, districts, or other third parties. Their privacy practices
are governed by their own policies and are not controlled by
One Green Apple.
Section 13
Changes to this policy and contact information
We may update this Privacy Policy to reflect changes in OPUS,
our information practices, legal requirements, or technology.
When we make changes, we will update the effective or last-updated
date above. When appropriate, we may also provide notice through
OPUS, email, a participating school or district, or another
reasonable method.
Questions, concerns, and privacy requests may be sent to:
One Green Apple, Inc.
150 N. Radnor Chester Road, Suite F-200
Radnor, PA 19087
support@onegreenapple.com
